MEPCO Complaint — How to Register & Track One
Wrong bill, dead meter, low voltage or no supply at all — MEPCO has official channels that give you a complaint number you can track. Use them in this order.
Option 1 — CCMS online complaint portal
The power sector's central complaint system, CCMS (Customer Complaint Management System) at ccms.pitc.com.pk, is the same system linked from MEPCO's own website. A CCMS complaint is logged centrally, so it cannot quietly disappear at a local office.
- Open ccms.pitc.com.pk and register or sign in with your mobile number.
- Choose New Complaint and select MEPCO as your company.
- Enter your 14-digit reference number — the portal pulls up your connection details.
- Pick the complaint category (billing, metering, supply failure, voltage, new connection delay and similar) and describe the problem in simple words: what is wrong, and since when.
- Submit and note the complaint/tracking number you are given.
- Use that number on the same portal to track the status until the complaint is marked resolved.
Option 2 — Helplines
| Channel | Number / address | Best for |
|---|---|---|
| Helpline | 118 | Supply failures, hazards, urgent issues (landline/short code) |
| Toll-free | 0800-63726 | General complaints and guidance, free of charge |
| Customer care | 0319-9757789 | MEPCO customer care, as listed on mepco.com.pk |
| rcc@mepco.com.pk | Written complaints with attachments (bills, photos, receipts) |
Ask the agent for the complaint reference and write it down with the date and time of your call.
Option 3 — MEPCO SMART app & the local office
The official MEPCO SMART app includes a complaint feature tied to your account — convenient for supply and billing issues, with status visible in the app. For complicated matters (a disputed bill, a meter you believe is faulty, a payment that never landed), a visit to your sub-division office with your documents is often fastest; take your CNIC, the bill in question and any payment receipts, and always collect a stamped receiving or diary number for anything you submit in writing.
Information to keep ready
- Reference number (and consumer ID) — from any bill; see the guide if you cannot find it.
- Your name, mobile number and full address as printed on the bill.
- A short description: what is wrong, since when, and how often it happens.
- For billing disputes: the bill itself, your meter's current reading (a dated photo helps), and previous bills for comparison.
- For payment disputes: the transaction ID and receipt from your bank or wallet app.
If the complaint is not resolved
Give the first complaint a reasonable working time and follow its tracking status. If it is closed without a fix, or ignored, escalate in writing: first to the MEPCO circle office above your sub-division, and then through NEPRA's consumer complaint channels (via nepra.org.pk), quoting your CCMS complaint number and the history. A paper trail — complaint numbers, dates and receipts — is what makes an escalation succeed.
Official sources & useful links
- mepco.com.pk — MEPCO’s official website
- ccms.pitc.com.pk — the CCMS complaint portal used above
- bill.pitc.com.pk — the official PITC bill page
- nepra.org.pk — NEPRA, the regulator — consumer complaints and tariff decisions