Contact MEPCO — Official Channels
For anything about your actual electricity account, MEPCO itself is the only authority. These are its published contact channels, as listed on mepco.com.pk.
| Channel | Detail | Use it for |
|---|---|---|
| Helpline | 118 | Supply failures, hazards, urgent complaints |
| Toll-free number | 0800-63726 | General enquiries and complaints, free to call |
| Customer care | 0319-9757789 | Customer care, as listed on MEPCO's website |
| rcc@mepco.com.pk | Written complaints and enquiries with attachments | |
| Complaint portal | ccms.pitc.com.pk | Registering and tracking a formal complaint |
| Official website | mepco.com.pk | Official announcements, the SMART app page, office information |
| Head office | Khanewal Road, Multan | Escalations and official correspondence |
| Local office | Your sub-division office | Applications, meter issues, in-person resolution |
Before you call, keep your reference number ready — every channel will ask for it first. For a step-by-step on filing a trackable complaint, see our complaint guide.
About contacting this website
MEPCO Bill Online is an independent information site (see about us). It holds no consumer accounts and no bill data, so it has no customer service for billing matters — we cannot check an account balance, fix a bill, or register a complaint on your behalf, and we will never ask for your reference number, CNIC or payment details by phone, message or email. Anyone contacting you in this site's name asking for those is not us.
What we can help with is the information on these pages: if you find an error, an outdated rate or a broken link while using an official channel listed here, that feedback is best sent to the channel owner (MEPCO for its numbers and portals). For everything about your bill itself, the table above is the fastest route.
Official sources & useful links
- mepco.com.pk — MEPCO’s official website
- bill.pitc.com.pk — the official PITC bill page
- ccms.pitc.com.pk — the CCMS complaint portal